Reference

Our Privacy Policy – Clear Rules for Your Account

When you open an account with us, your personal data stays secure and under your control.

Data you ownClear collection rulesAccount controlFast access requests
Explore the Lobby Read FAQ
betman Our Privacy Policy – Clear Rules for Your Account
REACH US ANYTIME

Contact Us About Your Privacy

Have questions about how we handle your data or want to request access to your information? Our privacy team responds to all inquiries within 48 hours.

Email Support Send privacy questions to our data team at [email protected].
Live Chat Open the chat window in your account lobby during business hours.
Account Settings Log into your account and navigate to Privacy & Security to download your data…
DATA SECURITY FIRST

How We Protect and Manage Your Privacy

Data security runs through everything we do. We use encryption to protect all communications between your device and our servers, so your login details and payment information stay private in transit and…

Encryption & Transport

All data sent between your device and betman servers uses TLS encryption. Payment details and login credentials are encrypted at rest on secure infrastructure.

Access Controls

Only authorised staff access personal data, and only to fulfil your requests or comply with law. All access is logged and reviewed regularly for security.

Two-Factor Authentication

Enable 2FA in your account settings to add a second verification step. This protects your account even if your password is compromised elsewhere.

Data Retention Policy

We retain your data only as long as needed to provide the service and meet legal obligations. Request deletion in Account Settings or contact our privacy team.

Breach Response

If we detect unauthorised access, we notify affected users within 24 hours and provide guidance on securing your account. We log all incidents for review.

Privacy Requests

Submit data access, correction or deletion requests through Account Settings or email [email protected]. We process all requests within the timeframe local law permits.

Privacy Questions Answered

We know privacy feels personal, so we've answered the questions we hear most. Whether you're curious about cookies, how long we keep your data, or how to update your details, you'll find clarity here. If your question isn't covered, reach out to our support team — they're ready to help.

We collect your full name, email address, phone number, date of birth and home country to verify your identity and comply with local law. During deposits via DANA, OVO, GoPay or QRIS, we also record transaction details. We may collect device type, IP address and browser information to detect fraud and keep your account secure.

We retain your account data for as long as your account is active plus any retention period required by local law — typically 5–7 years for financial records. Older records are securely deleted or anonymised. You can request deletion anytime; we process removal requests within the timeframe local law permits.

No. We never sell your data to third parties for marketing or any other purpose. We share data only with payment processors (like DANA, OVO, GoPay and QRIS) to complete your transactions, or with regulators and law enforcement where local law requires it.

Log into your account and go to Privacy & Security settings, then select Download My Data. Your account record will be prepared within 5–10 business days. You can also email [email protected] with your request; we respond within 48 hours with guidance on accessing your full record.

Cookies are small files stored on your device that remember your login session and preferences. We use them to keep you signed in safely, load your account settings faster and understand which parts of the lobby you explore most. You can disable cookies in your browser, though this may affect your account experience.

Yes. Go to your Account Settings to update your email, phone or payment method anytime. Some information — like your name or date of birth — cannot be changed once verified, to comply with identity rules. Contact [email protected] if you need to update verified fields or request data deletion where local law permits.

Payment details are encrypted immediately upon entry and never stored on our servers in readable form. When you initiate a deposit, your data passes through encrypted channels directly to DANA, OVO, GoPay or QRIS. We retain only a transaction reference and completion status, not your actual payment credentials.

Related Pages

betman Indonesia betman Login Register betman Casino About Us